In case of issues in production or sandbox, or if you have questions about the PSD2-APIs, please contact the bank during opening hours at firstname.lastname@example.org to reach our support service.
In case of a major incident/unavailability of the PDS2 APIs according to RTS article 33(1), the TPP may report the major incident to:
The incident report must contain reference to bank, PSD2 API and enclosed a complete request and response for unique reference to the incident. The TPP will receive timely notification of measures to restore the PSD2 APIs from the critical incident management team.
In case the bank discover unavailability of the PDS2 APIs according to RTS article 33(1), the bank will inform the active TPPs about measures to restore the PSD2 APIs. Notification to the TPP will be sent to the email address registered in Preta.